These Terms and Conditions of Use (the "Terms") constitute a legally binding contract between you (the "User", who may be a "Business" that uses the platform to manage its operation, or a "Customer" who books appointments or buys products) and Wifnix LLC, a company organized under the laws of Puerto Rico ("Wifnix", "we", or "the Company"), operator of the Bukéame platform ("Bukéame", the "Platform", or the "Service"), accessible at bukeame.com and its subdomains and associated applications.
By creating an account, checking the acceptance box, accessing the Platform, or using it in any way —including booking an appointment, buying a product, or managing a business—, you represent that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Platform.
If you accept these Terms on behalf of a company, business, or other entity, you represent that you have authority to bind that entity, in which case "you" and "User" refer to that entity.
Bukéame is a software-as-a-service (SaaS) platform that provides tools for service businesses (barbershops, salons, spas, aesthetic studios, and similar) and their customers to interact. The Platform includes, among others, the following features:
Available features depend on the plan contracted by the Business and on the active add-ons. We may add, modify, or discontinue features at any time.
To create an account you must be at least 18 years old and have the legal capacity to contract. Business accounts must correspond to a lawful operation in Puerto Rico or in a jurisdiction where the Service is available. You are responsible for complying with all licenses, permits, registrations, and tax obligations that apply to your business.
You agree to provide truthful, accurate, and up-to-date information when you register and to keep it current. False, incomplete, or impersonated information may result in the suspension or cancellation of your account.
You are solely responsible for maintaining the confidentiality of your password and credentials, and for all activity that occurs under your account. Your session is maintained through a token stored locally in your browser. You must notify us immediately of any unauthorized use. We are not liable for losses arising from your failure to meet this obligation.
We may require verification of your email or other data to activate certain features, trial periods, or benefits.
In any appointment booking, product purchase, gift card, waitlist, or any other transaction between a Business and a Customer:
Any dispute related to a transaction between a Business and a Customer must be resolved directly between them. Although we may, in our sole discretion, offer tools or channels to facilitate communication, we are not obligated to mediate, arbitrate, or resolve such disputes.
Bukéame offers a free plan and paid plans ("Studio" and above) with different capabilities, as well as one-time or recurring add-ons (for example, store expansion, gift cards, featuring the business). The only charge Bukéame makes is the Business's subscription and add-ons for the Platform. These charges are billed on a recurring basis (monthly or annually) or as a one-time payment, as applicable, and renew automatically until the Business cancels.
Bukéame does not process or hold payments between a Business and its Customers. Each Business connects and operates its own account with the payment provider of its choice, and the funds go directly to that account. Providers the Platform may help integrate include:
Deposits to book appointments, charges upon completion of a service, tips, product purchases, and gift cards are settled through the Business's account with the corresponding provider. Bukéame does not retain those funds, does not guarantee payments, refunds, or chargebacks, and is not responsible for errors, delays, fraud, or disputes related to such providers or transactions. Refunds of Customer payments are handled by the Business directly with its payment provider (for example, in the ATH Business app).
Gift cards are issued and honored by the Business; their validity, balance, and terms are the responsibility of the issuing Business, not of Bukéame.
If a Business refers another that subscribes to a paid plan, it may receive a discount credit under the program's terms in effect (subject to monthly limits and non-cumulative, unless otherwise stated). Anyone who signs up with a referral code may receive a trial period. We may modify or terminate the referral program at any time.
You may cancel your subscription at any time from your account. Access to paid features continues until the end of the period already billed, and no refunds are issued for partial periods unless required by applicable law.
Policies for cancellation, rescheduling, deposits, "no-show", refunds, pickup, and shipping of appointments and products are established and administered exclusively by each Business. Bukéame only provides the tools to display and apply those policies (for example, marking appointment or order statuses, retaining deposits according to the Business's configuration).
"User Content" includes all information, text, images (logos, banners, portfolio, product photos), service names, descriptions, policies, reviews, comments, notes, customer data, and other material that you upload or enter into the Platform.
When using Bukéame, you agree NOT to:
We reserve the right to investigate and to suspend or cancel accounts that breach this section.
The Platform, including its software, code, design, interface, trademarks, logos, the name "Bukéame", and all content provided by Wifnix, are the property of Wifnix LLC or its licensors and are protected by the intellectual property laws of Puerto Rico, the United States, and international treaties.
Subject to these Terms, we grant you a limited, revocable, non-exclusive, and non-transferable license to use the Platform for internal and legitimate purposes. You acquire no other rights. Copying, modifying, distributing, creating derivative works, or using our trademarks without prior written authorization is prohibited.
The Platform integrates with or links to third-party services, including: payment providers (ATH Móvil, Stripe, PayPal), WhatsApp messaging (via Evolution), email (via Resend), maps (Leaflet with OpenStreetMap tiles), typography fonts (Google Fonts), and others. Use of these services is subject to their own terms and policies. Wifnix does not control and is not responsible for the availability, content, security, or practices of third parties. Any transaction or relationship with a third party is exclusively between you and that third party.
The service is provided "as is" and "as available", without warranties of any kind, express or implied. To the maximum extent permitted by law, Wifnix LLC disclaims all warranties, including —without limitation— the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Wifnix does not warrant that the service will be uninterrupted, secure, error-free, or virus-free, or that it will be available at all times. We do not warrant the accuracy, completeness, or usefulness of any content, nor the conduct, identity, solvency, or compliance of any business or customer. Any service provided, product sold, deposit, charge, refund, review, or communication between businesses and customers is the sole responsibility of the parties involved, not of Bukéame.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
To the maximum extent permitted by applicable law, in no event shall Wifnix LLC, its directors, employees, agents, affiliates, or suppliers be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including —without limitation— loss of profits, revenue, data, goodwill, or reputation, arising out of or related to the use of or inability to use the service, even if advised of the possibility of such damages.
To the maximum extent permitted by law, Wifnix's total aggregate liability for any claim related to the service shall not exceed the greater of: (a) the total amounts actually paid by you to Wifnix for the Bukéame subscription during the twelve (12) months preceding the event giving rise to the claim; or (b) one hundred U.S. dollars (US$100.00).
Wifnix is not responsible for the acts or omissions of businesses, customers, or third parties, nor for transactions, payments, deposits, refunds, services provided, or products sold between them. These limitations apply regardless of the legal theory on which the claim is based (contract, tort, negligence, strict liability, or otherwise).
Some jurisdictions do not allow certain limitations of liability, so some of the above may not fully apply to you.
You agree to defend, indemnify, and hold harmless Wifnix LLC, its directors, employees, agents, and affiliates from any claim, demand, loss, damage, liability, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Platform; (b) your User Content; (c) your breach of these Terms or of the law; (d) the infringement of a third party's rights; or (e) if you are a Business, the services you provide, the products you sell, your policies, your communications, and the handling of your customers' data; or if you are a Customer, the transactions you conduct with a Business.
You may stop using the Platform and close or delete your account at any time from the corresponding section (which requires an express confirmation). We may suspend or terminate your access, with or without notice, if you breach these Terms, if your use poses a legal or security risk, or for reasonable cause.
Upon termination of the account, the associated personal data and customer data are deleted in accordance with the Privacy Policy. However, transaction records are retained in anonymized form for tax and fiscal requirements of Puerto Rico and the United States. We recommend that you download your bookkeeping information before deleting the account. Provisions that by their nature should survive termination (including intellectual property, disclaimer of warranties, limitation of liability, indemnification, and governing law) shall remain in effect.
We may modify these Terms at any time. If the changes are significant, we will notify you by reasonable means (for example, within the Platform or by email) and update the "Last updated" date. Continued use of the Service after the changes take effect constitutes your acceptance. If you do not agree, you must stop using the Platform.
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Puerto Rico and, where applicable, the federal laws of the United States of America, without giving effect to conflict-of-laws rules.
Before initiating a formal proceeding, you agree to attempt to resolve any dispute in good faith by contacting us first, to give us the opportunity to resolve the matter within a reasonable period (for example, thirty (30) days).
Unless the law provides otherwise, any dispute, controversy, or claim arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved through binding arbitration, administered under the applicable commercial arbitration rules, seated in San Juan, Puerto Rico, and conducted in Spanish. The arbitration shall be individual; you waive, to the extent permitted by law, participation in class actions or consolidated arbitrations. This does not prevent either party from seeking injunctive relief or protection of intellectual property from a court of competent jurisdiction.
To the extent a dispute is not subject to arbitration, the parties submit to the exclusive jurisdiction of the state or federal courts located in San Juan, Puerto Rico.
This arbitration and class-action-waiver section has significant legal effects and must be validated by a licensed attorney before publication, in accordance with the notice at the beginning of this document.
For questions about these Terms, contact us through Bukéame's official channels. Operated by Wifnix LLC, Puerto Rico.